Contact Us

Grail Flex is a hub for all things watches. Our core product is Grail Hub, an online platform that offers a partner discount program, member-discounted merchandise, frequent giveaways for members and much more.

Anyone who is over the age of 18 and located in any Australian state & territory (Excluding SA). We also accept international members, however it is the responsibility of the entrant to ensure that their participation is legal in their location. To enter, simply choose one of our membership options.

The current giveaway will close on the 17th of December 2025 at 10am (AEST), and the winner will be livestreamed on our Instagram the same day at 8:30pm. For more information see our Competition Terms & Conditions.

We accept all major credit cards, Apple Pay, Google Pay and PayPal.

After you have finalised your purchase, you’ll receive a welcome email including activation details for Grail Hub, as well as a confirmation email which includes confirmation of your entries. If they are not in your inbox, they may be in junk, spam or promotions tab in your email account! If you need assistance, you can reach out to our support email.

Entry spaces refer to the amount of people who can enter our giveaways. You can find more information on our competition by reading the Competition Terms & Conditions.

All of our giveaway draws are run in Accordance to Australian Laws with an Independent Scrutineer. All draws will be live-streamed on Instagram, We use the service randomdraws.com.au which is a government certified and compliant system for all Australian states. Each draw comes with a certificate of authenticity that we share publicly. 

When you sign up to Grail Flex you’ll provide some contact details, these are what we use to contact you if you are the lucky winner! We will attempt to contact you immediately after the results are drawn on our live stream via mobile phone, we will also make contact via email and publish the results publicly on our Winners page.

Grail Connect credits are a core part of several of our membership packages. Each credit entitles you to have Grail Flex help you source, or sell your watch to our network of trusted watch dealers. You can access Grail Connect from your Grail Hub account.