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Membership Terms & Conditions

  1. Introduction

    1. By using this website (located at https://grailflex.com/), any related websites or URLs, social media platforms owned or operated by us (Sites) and our services, including making a purchase on the Sites, purchasing a Membership from us and use of our contact form (collectively, the Services), you agree to be legally bound by these Terms and Conditions (Terms).
    2. By agreeing to these Terms, you are entering into an agreement with Flex Club Pty Ltd (ACN 669 890 242), including its successors, assignees and related bodies corporate (defined in the Corporations Act 2001 (Cth)) (Flex Club or we or us) and agree to comply with any and all applicable laws and regulations, whether domestic or international.
    3. By accessing or using our Services, you warrant and represent to us that:
      1. you have read, understand and agree to be bound by these Terms;
      2. you are over the age of 18 years old; and
      3. you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these Terms.
    4. All of our terms and conditions and policies that are linked to or in the Sites, including our Privacy Policy, are incorporated into these Terms. You agree to comply with all such Terms when accessing or using our Services.

  2. Subscriptions and One-Time Packages

    1. We offer membership packages in the form of a subscription or a one-time membership package, where you will receive access to various discount codes and/or invitations to a variety of events, plus free entry into our giveaway(s) as set out in this clause (Membership).
    2. If you wish to purchase a subscription for membership for continual monthly access to our discounts, rewards and benefits on offer you may sign up for a subscription by selecting the Membership tier of membership (Membership Tier) and paying the purchase price at checkout (Subscription). The Subscription packages available may be amended from time to time on our Membership Page.
    3. We also offer one-off packages which operate as one-time short-term memberships with Flex Club (One-Time Package) for a specified period of time (Access Period). For the avoidance of doubt, the One-Time Packages are not on-going and are solely a one-off purchase for access to special offers (i.e. discounts, rewards and benefits) for the specific Access Period. The One- Time Package will not automatically renew.
    4. To access and use your Subscription or One-Time Package, you will need to register for an account with Flex Club by completing your details at checkout from the Membership Page.
    5. The fees for your Subscription will be as selected by you, depending on the Membership Tier at checkout, and once purchased the fees will be as specified on your Account Dashboard, plus any applicable taxes or duties (Fees).
    6. Your Subscription will commence once you have paid the Fees and continue for the Subscription Period, subject to you paying the Fees for your relevant Membership Tier.
    7. Each Membership Tier or Subscription provides you with access to specific inclusions as set out on the Membership page. If you reach the limit of such inclusions, you will be prompted to upgrade your Membership Tier in order to obtain additional inclusions. If you select to upgrade your Membership Tier, you agree to the new Fees and inclusions notified to you at the time of such upgrade.
    8. The Memberships may be amended from time to time on our Membership Page and you agree that we may update the Membership Tier packages at any time by updating the Membership Page and that any changes will apply to Memberships purchased, renewed or extended after the date of the publication of the new Membership details. If you do not agree to the updated terms you must notify us before the end of your current billing cycle and your Membership will be terminated. It is your responsibility to check the Membership Page before the end of your Subscription Period.
    9. If you selected a specific Membership Tier and you upgrade to, or purchase, another Membership of a higher Membership Tier before the expiry of your current Membership, then we will extend the expiry date of your then current Membership to that of the newer or higher Membership you purchased.
    10. By paying the purchase price of the selected One-Time Package at checkout, you will have access to all the benefits of your chosen package for the duration of the Access Period.
    11. If you selected a One-Time Package and you either upgrade to a Subscription or purchase another One-Time Package before the expiry of your current package then we will extend the expiry date of your then current One-Time Package or it will roll into a Subscription.
    12. You agree that you are solely responsible for maintaining the confidentiality of your account details and credentials, including your password.

  3. Pricing

    1. Flex Club reserves the right, in its sole discretion, to offer free trials and other promotions of its Services. You agree that all prices for Subscription are subject to change in our sole discretion provided that if you have signed up to a Subscription, we will notify you of any increase to the subsequent term no later than 10 days before the end of the then current term.
    2. If we do not notify you 10 days before the end of your then current term of any price increase, to the maximum extent permitted by law, your sole remedy will be to continue your current Subscription at the price prior to the price increase for a period of 10 days following which you may terminate the Subscription with immediate effect (provide notice is received within the 10 days' notice of the price increase) or continue the Subscription at the increased price.
    3. Unless specified otherwise, prices displayed in our Services are shown in Australian dollars (AUD) and are inclusive of GST. Displayed pricing may not include shipping or delivery charges, which are calculated at check-out.
    4. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including, without limitation, any goods and services taxes or any value added tax imposed on anygoodsorservicesacquiredororderedbyyouintheServices. Whereapplicable,youmust pay any such taxes, duties or other liabilities, without deduction or set off of any other amounts, at the same time and on the same basis as you pay the purchase price.

  4. Cancellation

    1. You may cancel your Subscription at any time, at least two (2) business days’ prior to your next Renewal Date, on the Account Settings page.
    2. If you cancel your Subscription, your Subscription benefits will continue until the end of your then- current Subscription Term, but your Subscription will not be renewed after that term expires. Except in accordance with Schedule 2 to the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) or if we cancel your Subscription without cause, you will not be entitled to a prorated refund of any portion of the Subscription Fees paid for the then-current Subscription Term.
    3. Flex Club provides remedies (such as cancellation of your Subscription, a renewal of your Subscription or where necessary, a refund of amounts paid) if the Subscription is not provided in accordance with the Australian Consumer Law.

  5. Discounts and events

    1. By purchasing a Subscription or One-Time Package, you may receive access to discounts, promotions and offers (Offers) and invitations to events (Events) from us or third party service providers (Service Providers). For the avoidance of doubt, we are merely a platform to provide you with access to the Offers and Events and do not manage or run the Offers or Events themselves, unless specified in writing.
    2. You acknowledge and agree that the Offers and Events are subject to their own terms and conditions as set out with the Offer or Event or by the Service Provider.
    3. You agree that, to the maximum extent permitted by law:
      1. we are not liable for any information published or provided by any Service Providers;
      2. we do not endorse any of the Service Providers or their goods/services;
      3. the Service Provider is solely liable and responsible for the Offers and Events, the redemption of Offers, the operation and running of any Events and the provision of its goods/services;
      4. you will direct any issues relating to the Offers or Events to the Service Provider directly;
      5. we are not liable for any act, omission or negligence by any party in connection with the security and privacy of any information provided by you to a third party, including Service Providers;
      6. we are not in any way liable for any punitive, special, indirect or consequential loss, damage or injury, loss of claim, costs incurred or paid by you, pursuant to or arising out of or in connection to any act, omission or negligence of any Service Provider including as a result of obtaining their goods/services, redeeming an Offer or attending an Event; and
      7. we are not an agent for any Service Provider and have no responsibility or liability for the communications or conduct of such Service Provider, including but not limited to any fulfilment of an Offer, organisation or management of any Event or quality of the goods or services provided by a Service Provider.
    4. We reserve the right to deactivate, cancel or remove any Offer or vary, cancel or remove any Event, at any time and for any reason with written notice to you.
    5. You agree that the Service Provider may, in its sole discretion, reject the redemption of an Offer if your redemption of such Offer breaches the Offer’s terms and conditions or other policies set by the Service Provider.
    6. Offers cannot be transferred or redeemed for cash and are not legal tender.

  6. Trade Promotions

    1. If you make a purchase with us, whether it be a purchase of a Good or a Subscription or a One- Time Package, you may receive entries into a trade promotion conducted by us as specified at checkout. You acknowledge and agree that the relevant trade promotion is subject to its own terms and conditions as provided on the relevant giveaway page including eligibility requirements and agree to comply with such terms and conditions.
    2. Upon cancellation of your Membership, your agreement to the trade promotion terms and conditions, and entries into the next trade promotion with a promotional period which commenced prior to your cancellation date, will still be valid until no longer applicable.
    3. We reserve the right to modify, suspend or terminate any trade promotions in our sole discretion.
    4. You acknowledge and agree:
      1. that any and all disputes, claims and causes of action arising out of or in connection with your Membership, any competition, contest, giveaway or trade promotion managed or operated by us (Competition) and any prizes, must be resolved individually without any form of class action;
      2. that in addition to the limitation of liability in clause 14, any claims, judgments and awards will be limited to actual out-of-pocket costs incurred in entering into any Competitions, and under no circumstances will Flex Club be liable for any legal fees;
      3. to waive all potential rights to punitive, incidental or consequential damage and any rights to have damages multiplied or otherwise increased and any other damages, other than damages for actual out of pocket expenses incurred in entering into or participating in any Competitions; and
      4. in the event any Competitions are compromised by non-authorised human intervention, tampering or other causes beyond the reasonable control of Flex Club, that corrupt or impair the administration, security, fairness or proper operation of any contests or competitions associated with the Subscription, Flex Club reserves the right to suspend, modify or terminate your Subscription and/or your entry into such Competition.
    5. If you choose to participate in any Competitions and are selected as a winner, you agree that Flex Club may use your name (either in full or part), likeness, voice and image (including any photograph) in any marketing and you will not be entitled to any fee for such use. You acknowledge and agree to this as a condition of entry to any Competitions.
    6. This clause survives termination of these Terms.

  7. Your information, errors and access

    1. Current Information Required

      You agree to ensure that any billing information provided to us is current, complete and accurate and that you will keep all such information updated (including any changes in billing address, credit card number or credit card expiration date).
    2. Where your Payment Method is cancelled (for example, due to loss or theft) or if you are aware of a potential breach of security related to your Payment Method, you agree to notify Flex Club as soon as you become aware of the issue. Failure to provide such information to Flex Club may result in charges to your current Payment Method for the Subscription, and you acknowledge that you remain responsible for these charges.

    3. Errors and Incorrect Payments

      Flex Club reserves the right to correct any errors or mistakes that may result in incorrect payment for any Services, including your Subscription or One-Time Package and may, in its absolute discretion, return or refund all or some of the amount of the payment even after a request or receipt of payment is made or may require additional payment in the event that an underpayment has been made.

    4. Termination or suspension of your access or use of the Services

      You agree that Flex Club may, in its sole discretion, immediately and without notice to you, terminate, limit your access to, or suspend your access or use of, the Services, including but not limited to by blocking your IP address or email and blocking, deactivating or deleting your Flex Club account or terminating your licence to use Flex Club intellectual property if you breach or become in breach of any of these Terms and Flex Club shall be released from its obligations to you under these Terms and shall not be liable to refund to you any pre-paid Fees or for any loss caused to you by such action. If your Services have been terminated due to your breach, you agree that you will not create another Flex Club account without the prior written consent of Flex Club.
    5. You agree that Flex Club may, in its sole discretion, immediately and with five (5) days’ notice to you, terminate, limit your access to or suspend your access or use of the Services for any reason. Flex Club may, at its election:
      1. continue to provide your Membership benefits until the end of your then-current Subscription Term, cease providing the Subscription after that term expires; or
      2. immediately cease providing the Services or Membership benefits and provide a prorated refund of any portion of the Fees paid for the then-current Subscription Term.

  8. Orders and cancellations

    1. You agree that any purchase made through our Services (Goods) is subject to these Terms. For the avoidance of doubt, your purchase of a Subscription or One-Time Package constitutes a purchase of Goods.

    2. Orders

      An order is accepted upon the latter of the following to occur:
      1. you have submitted your order;
      2. you have paid the purchase price in full, including any taxes, duties and shipping costs; and
      3. we have issued an order confirmation.
    3. By placing an order, you are making an offer to purchase those Goods for the price (including the delivery and other charges and taxes) specified at the time that you place your order.
    4. Flex Club reserves the right to:
      1. accept or reject your order or a part of your order for any reason, including, without limitation, the unavailability of any goods, limitations on quantities available for purchase, inaccuracies or errors in goods or pricing information, where fraud is suspected, or where there is an error in your order;
      2. request identification from you, including photo ID or any other such documentation for verification purposes before we process your order;
      3. cancel an order at any time, for any reason; or
      4. restrict the quantity or total value of goods available for purchase to each person or address.
    5. Where we exercise the rights above, we will notify you by email and suggest an alternative goods, remove an item from an order or provide a refund of the purchase price where applicable and Flex Club shall not be liable for any loss or damage whatsoever arising from such acts.

    6. Cancellations

      Please note that you cannot cancel or amend an order once it has been placed (except as required by Australian Consumer Law).
    7. In the event that you are entitled to cancel an order, to the maximum extent permitted by law, you agree that you will be liable for any and all loss incurred (whether direct or indirect) by Flex Club as a direct result of the cancellation (including, but not limited to, any loss of profits).

  9. Termination

    1. You may terminate the Subscription or One-Time Package by cancelling via the Account Settings. Your Subscription will terminate at the end of your Subscription Period.
    2. Without prejudice to any other remedies, Flex Club may immediately suspend or terminate the Services, or these Terms, or cease offering the Services, in its absolute discretion, at any time and without notice to you if:
      1. you are in breach of any obligation (including those relating to payment) under these Terms which has not been remedied after seven (7) days written notice;
      2. you have breached these Terms and that breach is not capable of remedy;
      3. any money payable to Flex Club becomes overdue, or in Flex Club’ opinion, if you will be unable to make a payment when it falls due;
      4. you become or are suspected to be, insolvent, convene a meeting with your creditors or propose or enter into an arrangement with creditors, or make an assignment for the benefit of your creditors; or
      5. a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of you or any of your assets, and
      any amounts owing to Flex Club at the time of the suspension or termination shall become immediately due and payable.
    3. Flex Club may terminate these Terms at any time and for any reason on 30 days' notice without the requirement to provide you with reasons. If Flex Club terminates these Terms under this clause 9 then any pre-paid and unused portion of your Fees will be refunded, except as required by law, in no other instances will any Fees be refundable. Flex Club will not be liable to you for any further loss or damage arising out of or in connection with Flex Club exercising its rights under this clause.
    4. Flex Club may suspend the Services and suspend your access to the Services or any part of the Services until any relevant Fees have been paid in full or until any breach of these Terms is remedied.
    5. Upon termination of these Terms, Flex Club may immediately remove any access to the Services, disable the Services and/or delete your account and data.

  10. Intellectual Property

    1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on or in our Services are owned by, or licensed to Flex Club, and are protected by copyright, patent and trademark laws, and various other intellectual property rights.
    2. You may access and use the information provided in our Services, on a limited, revocable, non- sublicensable licence, for your personal, non-commercial informational purposes. No content may be downloaded, copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without the prior written consent of Flex Club.
    3. Unless explicitly stated herein, nothing in these Terms may be construed as conferring any licence to, or assignment of, any of Flex Club’ intellectual property rights, whether by estoppel, implication or otherwise. Flex Club reserves all rights not expressly granted in the Services.

  11. Privacy

    1. YouagreetoallowFlexClubtosendyouemailsregardingtheServices,includinganyinformation regarding or relating to our goods and services, in accordance with our Privacy Policy. Please see our Privacy Policy for information about our privacy practices.

  12. Unauthorised access and malicious materials

    1. You must not attempt to, or actually gain, unauthorised access to our Services, the server on which our Services is stored or any server, computer or database connected to our Services. You agree that you will not cause harm to our Services by hacking, phishing, introducing viruses, trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Services or other users of our Services.
    2. To the maximum extent permitted by law, we will not be liable for any losses or damage whatsoever (including indirect or consequential loss, loss of profit or goodwill), whether in contract, tort or otherwise caused by any malicious or harmful programs, scripts or technologies that may affect our Services as aforementioned, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material and you release us from any such liability.

  13. Third Parties

    1. Our Services may, from time to time, contain links to and from websites which are owned or operated by other parties. Links in the Services to third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We do not accept any liability for any information on, or the privacy practices of, any third party websites.
    2. Flex Club make no representations or warranties regarding any third party goods or, services and discounts and takes no responsibility and assumes no liability for any third-party goods, services or discounts. Third-part goods, services and discounts are subject to the applicable terms and policies of the third parties that offer them.

  14. Limitation of Liability

    1. To the maximum extent permitted by law, neither Flex Club, nor any of its employees or agents, will be liable for any loss, damage or injury whatsoever (including for negligence, death, injury or illness and special, indirect or consequential loss or damage such as loss of profits, loss of revenue, loss of goodwill, loss of opportunity, unavailability of systems or loss of data), whether in contract, tort or otherwise, arising from or in connection with:
      1. any act, omission or negligence or the use of, or reliance on, information, comments or opinions contained obtained through or in our Services;
      2. any, use of the information on or access to Services including if for any reason the Services are unavailable at any time or for any period;
      3. any errors in, or omissions from, the information contained in the Services;
      4. any goods or services supplied by Flex Club; or
      5. these Terms or any breach of these Terms.
    2. Youunderstandandagreethatyouareresponsibleforyourownacts,omissionsandnegligence and if there are any consequences to your acts, omissions or negligence or through your use of the Services, that you will be responsible for those consequences.
    3. To the maximum extent permitted by law, Flex Club’ liability under these Terms shall be limited to any one or more of the following:
      1. the replacement of the Goods or re-supply of equivalent goods or services;
      2. the repair of such Goods or services;
      3. the payment of the cost of replacing the Goods or services or of acquiring equivalent goods or services or a refund of the purchase price; or
      4. the payment of the cost of having the Goods repaired.
    4. To the extent permitted by law, Flex Club expressly disclaims all warranties of any kind unless expressly stated in the Services or if required under Australian Consumer Law. Nothing in these Terms purports to exclude any rights or remedies in respect of goods or services under the Australian Consumer Law which cannot be excluded, restricted or modified.
    5. To maximum extent permitted by law, our total aggregate liability to you under or in any way connected with these Terms or a Good, or the performance or non-performance of these Terms is limited to the total amount paid for any Goods purchased by you in the three (3) month period immediately preceding the date on which the relevant claim arose.
    6. This clause survives termination of these Terms.

  15. Disclaimer of Warranty

    1. Flex Club provides the Sites and their contents on an “as is” basis and use of this information is at your own risk. While we aim to update the Sites regularly, neither Flex Club, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Sites.
    2. We reserve the right to restrict access to the Services or any part of the Services, change or withdraw any goods, information or content featured in the Services or provided through our Services, without notice. You acknowledge and agree that we retain complete editorial control over the Services and may alter, amend or cease the operation of the Services or any part of the Services, at any time, in our sole discretion.

  16. Release and Indemnity

    1. You agree to release and indemnify and hold Flex Club and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your purchase or use of goods or services purchased from the Flex Club, your use or access of the Services, or any access to the Services by a third party arising out of your breach of these Terms, or your violation of any law or the rights of a third party.
    2. This clause survives termination of these Terms.

  17. Amendments and correction of errors

    1. Flex Club reserves the right to amend these Terms from time to time as it sees fit. Any amendments or changes to these Terms are effective from the date on which the amended terms are published except in relation to orders placed prior to the publication of any varied terms.
    2. Whilst we endeavour to notify you as soon as reasonably possible of any changes to our Terms by email or by a notice on or in the Services, it is your responsibility to keep up to date with any changes or amendments to these Terms by checking this page, which contains our most accurate and up to date version of our Terms. For the avoidance of doubt, we will not change any Terms applying to an existing Order that has already been accepted by us. The Terms that would apply to any such Order are the Terms that applied at the time you placed the Order.
    3. Flex Club reserves the right to amend any errors in the Services, including any pricing errors, and amend any prices and goods, at any time without notice to you.

  18. General

    1. Waiver: AnyfailureordelaybyFlexClubinexercisingapowerorright(eitherwhollyorpartially) in relation to these Terms does not operate as a waiver or prevent Flex Club from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these Terms.
    2. Forcemajeure: Ifweareunabletoperforminwholeorinpart,anyobligationundertheseTerms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Flex Club will not be held liable for any delay or failure in performance of any part of the Services or delivery of Goods.
    3. Severability: If any part of these Terms is determined to be by a court of competent jurisdiction to be invalid or unenforceable, that part shall be severed from the Terms. Such invalidity does not affect the validity of the remaining provisions of these Terms. This clause survives termination of these Terms.
    4. Relationship: These terms do not confer an agency, partnership, joint venture, employee- employer or franchisor-franchisee relationship between Flex Club and you or any other party unless expressly stated otherwise.
    5. Entire agreement: These Terms (and all other terms and conditions and policies that are incorporated by these Terms) and any additional policies or terms you have agreed to through use or access of our Services make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these Terms and any additional Terms, the additional Terms will prevail. This clause survives termination of these Terms.
    6. Jurisdiction: These Terms are governed by the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland and its appellate courts. Although the Services may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Services, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Services from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.
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